HomeHelp Center

Help Center

Need help using the SuperExpat app?

You’re in the right place. From setting up your account to reporting issues, the Help Center is here to guide you. Below you’ll find quick answers to common questions and links to full FAQ sections for each topic.

Quick Links

Getting Started

How do I reset my password? 

From the Home screen, tap your profile image in the upper left corner and select My Profile. Then, tap the Settings icon in the upper right corner and choose Change Password.​
 
You’ll be prompted to enter your current password, followed by your new password and a confirmation of the new one.
 

How do I create my profile?​

After creating your SuperExpat account, you’ll be prompted to set up your profile—or you can choose to skip and complete it later.
 
To finish or update your profile at any time:
  1. Go to the Home screen.
  2. Tap your profile image in the upper left corner and select My Profile.
  3. If your profile is incomplete, tap the plus icon to add missing info.
  4. To update existing details, tap the edit icon.

Using App Features

Groups:

How do I create a group?

Go to the Groupspage and tap the plus (+) icon in the upper right corner. Follow the prompts to add a description and select the features that best represent your group.
If your group is private, you’ll be prompted to send personal invitations. Once you’ve entered your group details and sent any invites, tap Create Group. Your group will then appear in the My Groups tab.

How do I join a group?

Go to the Group page and use the search bar to find a group that interests you. Public groups will appear in your search results. Tap on a group to view its details, then tap Request to Join. 
 
Once your request is approved by the group administrator, you’ll be able to access the group and join the conversation.
 

BizList: 

How do I list my business on BizList? 

Go to the BizList page and tap the plus (+) icon in the upper right corner. Follow the prompts to enter your business name, description, keywords, and relevant details such as your website,  phone number, and address. 
 
Once submitted, your listing will appear in the My Listings tab and be visible to other members browsing BizList.
 

JobHub: 

How do I post a job opening? 

Go to the JobHub page and tap the plus (+) icon in the upper right corner. Enter the job title, category, description, requirements, pay scale, location (if applicable), and any other relevant details such as application instructions or contact info.  
 
Once submitted, your listing will appear in the My Listings tab and be visible to other members  browsing JobHub.  
 

Karma Points: 

How do I earn Karma Points? 

You earn Karma Points by actively participating in the app. Points are awarded for things like creating a group, joining discussions, reviewing a business, referring friends, and using the app  regularly.
 
As you earn points, you’ll also unlock badges that appear on your profile—highlighting your contributions and engagement within the community. 

Account & Privacy Settings

How do I edit or delete my account? 

From the home screen, tap your profile image in the upper left corner and select My Profile.
  • To edit your account, simply update your profile fields directly on the My Profile screen.
  • To delete your account, tap the settings icon in the upper right corner, then select Delete Account and follow the prompts. 

How do I change my password? 

From the home screen, tap your profile image in the upper left corner and select My Profile. Tap the settings icon in the upper right corner, then select Change Password and follow the prompts.
 

Can I hide my business listing? 

Yes. To hide your business listing, go to the BizList page, tap on your listing, then open the menu icon (three vertical dots in the upper right corner) and select Edit. From there, you can toggle the Visibility setting to hidden. 
 
Hidden listings won’t appear in search results or be visible to other members, but you can make them public again at any time. 
 

Do you sell or share my personal data? 

No. We do not sell or share your personal data without your permission. Your privacy is  important to us, and we’re committed to keeping your information secure. For more details, please review our Privacy Policy. 

Safety & Reporting

What are valid reasons to report someone or something? 

You should report content or behavior that violates our community guidelines. Valid reasons include: 
  • Harassment, bullying, or hate speech
  • Spam, scams, or misleading content
  • Inappropriate or offensive language or images
  • False business listings or job posts
  • Misinformation or impersonation
  • Safety concerns or suspicious behavior 
 
Reports are reviewed by our moderation team, and action will be taken as appropriate to keep the community safe and respectful. 
 
For more details, see our Terms of Service. 
 

How do I report a post, group, or member? 

To report anything on the app, go to its detail page and tap the menu icon (three vertical dots in the upper right corner). Then select Report and follow the prompts to submit your reason. 
 
This menu is available on posts, groups, business listings, job posts, and member  profiles—making it easy to report inappropriate or suspicious content anywhere in the app. 
 

What happens after I submit a report? 

Once you submit a report, our moderation team will review the content and evaluate it based on our Reporting and Moderation Policy. If a violation is found, appropriate action will be taken—which may include a warning, content removal, or account restrictions. 
 
To maintain privacy and ensure impartial enforcement, we do not notify reporting members of the outcome. 
 

How do I block or mute another user? 

To block someone, open your chat with that user and tap the menu icon (three vertical dots) in the upper right corner. Select Block User from the menu and confirm your choice. 
 
Once blocked, the user will no longer be able to message you or view your profile. 
 

Where can I find your Community Guidelines? 

You can view our Community Guidelines on our website at superexpat.com/community-guidelines. 
 
These guidelines outline the standards for respectful and safe participation in the SuperExpat community. 

Contact Us

Need more help?

  • Message our support team in the app
  • Email us at support@superexpat.app
  • We aim to respond within 1–2 business days

Please note: We do not offer phone support at this time.